At Iuvenis Aesthetics we charge a £30 consultation fee to see all new patients, this is to secure your booking and will be fully refundable at your consultation or redeemable against a treatment/products. We do require a 48 hour notice of cancellation or the deposit will be forfeited.
The reason we charge a booking fee is to not waste valuable available slots for our patients. We are a busy clinic with a large waiting list. Cancellations on the day of treatments often leads to wasted appointments and an empty treatment room.
We fully understand that occasionally something can come up very last minute and you may need to cancel. We will always try to be accommodating to patients. In these exceptional circumstances we will review on a case by case basis. Iuvenis Aesthetics does however reserve the right to forfeit the deposit. If you need to cancel your appointment you can contact the clinic by email, telephone 0208 930 5757 or by message 07595 931047.